I miss my Sindh...

Each year, each Month, 
I miss -  each of our Darvesh & Sant;
Each week, each Day, 
I wish our Jhulelal may;
Return back to us our divine Sindh, 
Though quite lovingly we are nurtured abroad & in Hind;
We have lost our own Mother, 
Even though we are loved by many Other...

I miss our mithdi Boli, 
I miss the pure ghee Loli;
I miss my Amaa jo Pingo,
I have no choice for a snack other than Lays or Bingo...

I crave to drink the crystal like divine water of Sindhu, 
Though I do worship the Ganga being a Hindu;
I crave to smell my own Mitti,
So away is Sindh now -  wish could write back a Chithi... (A Letter)

O my lovely Mother Sindhu, 
I need you - What if I am a Hindu;
Don't I deserve your love & Care, 
I am thrown away & others take my Share... 

I ask you -  is it Fair? 
I ask myself -  is it Fair? 

We do have been Broken Down - Scattered Around, 
We do have so much to Achieve;
So much do we already Have, 
So much were we forced to Leave... 

Each week, each Day, 
Let us collectively Wish & Pray;
To breathe in our own Sindh, 
To earn around the World - but live only in our own Pind - Our Sindh... 

Let’s Communicate 360°

Often to Interact is meant to Speak,
To Discover is meant to Seek;
Often to Communicate we need a Voice,
To get Noticed we speak louder than the Noise...

Times are Rare,
When we ask & she gives a Stare;
Unable to Hear, 
Not easy though - she attempts to understand Without Fear...

Times seem not to be Fair, 
When we keep shouting & he maintains silence to Bear;
Unable to Say,
What all he wished he could he May...

Times do Scare,
When we see her crossing the lane and Dare;
Unable to See, 
Perhaps she is more confident than Me...

It's time we Notice, 
Communication beyond Voice;
It's time we Interact, 
Without creating Noise... 

No Eyes can See, 
No Ear can Hear;
No Tongue can Speak,
Without Willingness - With Fear...

It's we who Create & Define, 
The Boundaries of our Communication...

It's we who Can Change & Design,
How Inclusive would be our Communication...

It's Not their Inability to Hear, Speak or See, 
It's Our Inability to Communicate, Can We? 

Customer Experience - Do we really Care?

Do we Remember…
The moment we were offered a tissue,
     Before that hanging ice-cream at the edge dripped;
The moment we realized - having stepped on to a wet floor,
     After that missing signage - we painfully slipped;
The moment our electrical switch tripped,
     Before we could have got electrified (Oops! Electrocuted) @ 220V;
The moment busy with shopping – all of a sudden our wallet got ripped,
     After we missed the disclaimer reading “The Store is not responsible for…”

We were served with water at the restaurant,
     Before we bit on spice;
At times we bought an expensive movie ticket,
     Soon realizing on our feet were dancing - a cute couple of mice;
We were escorted to the exotic blue lagoon hotel suite,
     Before handing over the keys;
At times we pleaded our banker - for a rectification & refund,
     Soon realizing - we almost begged on our knees…

What If, just before slipping off, we were offered a hand…
What If, not as a “Store”, as a Human - we were helped with the CCTV and…
What If, an expensive movie ticket, wouldn’t just have a movie to offer…
What If, we were heard respectfully, no matter we walked up to the bank or were driven by a car with chauffeur…

Let’s offer an Experience - We ourselves do Deserve,

Apart from Leading Sales - There is Much on Ground to Preserve;

Let’s earn Customers rather than Snatching,

Indeed, Experience has a Magnetic Charm - missing in the Data - Algorithm Matching…

Customer Experience - Work in Progress!

Who is a Customer? 

The one who Pays,
Is aware of our Good & Bad
But seldom Says
Believes in our Product / Service
Lends us Opportunity in many Ways
Given the much Deserved Attention
For Decades with us Stays...

What is an Experience?
Is what gets Registered in Minds
Maybe Good Bad Neutral across Scales
Is what Pulls Off or Binds
Can be Created, Modified but Never Deleted
Either Real or Fake it Auto Finds...

Quite a Bunch of our time @ work revolves around:
What we Do
How we Do
& How Do we Continue...

Few Smarter Think of What is that We Can Change in:
What we Do
How we Do
& How Do we Continue...

"Quite Rare" Think of Does the Customer Love:
What we Do
How we Do
& How Do we plan to Continue...

Are We Among the "Quite Rare"?
Am eager to see you Share ☑️

Let us Live - Grow - Change

We see a sown seed Sprout,
A camera asking for a Pout;
We see the clouds Hide & Seek,
A parrot imitating us with his Beak...

We do feel the Heat & Rain,
Cherish the Joy - Regret the Pain;
We Love, we Care,
Also, we do get drowned in Despair...

The sky, the birds, the glowing Moon,
The earth, the animals, the peaks standing High;
The sea, the fish, the hidden Lagoon,
Each day, each moment are taking a Sigh...

Each thing, each one is ever changing Around,
Also look at us, we are no Exception;
We Change, We Grow without a pinch of Sound,
Being unnoticed since Inception...

To Notice, to Hear, to Change without Fear,
To See, to Be, the Change we want to See;
To Grow, to Rise, cutting stagnant with a Spear,
To Me, to We, let's Vow to the Change we want to See...

Let's not be Dead!

To Live is to Grow,
To Grow is to Change;
To Steer is to Row,
With or without any Exchange...

We Change - The World Changes...

Let’s continue to Live - Grow - Change…

Fast & Steady Wins the Race…

We all would have read – about the Hare & the Tortoise,
Almost certainly, seeing the Slow & Steady Win – we cheered with too much of Noise;
Those were the days when sleeping was the Hare & the Tortoise Did have a Choice,
But Today, we have all the Hares running – leaving the Tortoise without any Voice…

We have reached a Time where Sleeping itself – is just a left out Dream,
Before even uttering a Word, we come upon hundreds around to Scream;
We have reached a Time where being Slow – is just a Shabby Abuse,
Being Fast is the Least – & Only Super Sonic is the News…

With this Speed & Power,
All of us Rushing under a Wet Sweaty Shower;
Many run quite furiously – without having an Ultimate Goal,
Following the Co-Runners Direction - many Detour the Winning Pole…

In this World of too many Things,
Let’s have Determination as our Wings;
Let’s know our Target before we Fly,
& then, let’s be Fast & Steady – without anything else to Rely…

In this Persistent Race to Nowhere,
Let’s have our Uniqueness for us to Wear;
Let’s know our Target before we Leap,
& then, let’s be Fast & Steady to Win with a Sweep…

Women - The Persistent Force

To many I remain Unwanted,
Very few love me the way I Am;
Though many ignore & push me Away,
I Will continue to take birth the way I Am…

I Will be studious enough to top the Class,
I Will continue to play every Sport;
I Will compete & Grow up Together,
I Will without a stop - Climb up the Fort…

I Will be kind enough to All,
I Will seed up love all Around;
I Will help - going Beyond my Way,
I Will enlighten you of what you yourself never Found…

I Will defend my country out There,
I Will be Unshaken by that frightening Stare;
I Will Fly Beyond the line of Air,
I Will – even if you don’t Care…

I Will not fear the disapproving World,
I Will not be pushed Aback;
I Will not be defeated by Any,
I Will just not remain to be a Doll - Decorated on a Rack…

I Will open my Wings,
I Will break out all Strings;
I Will make my mark on this scribbled blackboard,
I Will prove myself by action or by sword…

I Will & Will Continue to…..

Dream - Plan - Strive & Continue...

A smart little boy in school, when the Teacher Questioned,

What do you aspire to be - apart from what is Destined;

Thought much for nights Two,

Peers wanted to become Doctor, Engineer, few wanted to Sue;

Next morning he ran to the Teacher & Said,

I would rather prefer to be a Banker Instead...

When the Teacher asked Why? Asa kasa kay? (“Why So?” in Marathi language)

He said because the Sky is so High;

To earn & be the richest will take me so much Time,

Better I manage to accumulate the rich mens' wind Chime;

Percussion will be theirs tune would be Mine,

I would secure their funds with a thin margin Line...

No wonder what he Became,

Dreams fell in line & Came;

He got a job in an ICMC, (Currency Chest)

Bundles of cash at every glimpse he could See;

Weeks, Months, Couple of Years later,

He realized he had been a Waiter;

He waited for Success to come to Him,

Never did he approach it with a Strong enough Limb;

Nevertheless he changed his Mantra & Dream,

The Road to success is Persistence & a Strong Smart Team...

He started his own Bank,

Very soon built a corporate office from lending over a wooden Plank;

Time made him Realize,

Trust & Service to the customer made him Rise;

While the rest were busy drawing & crying over the target Graph,

He served his customers more than he ever did to his better Half...

The difference between what he Was & what he Is,

Is only the perception through this Iris;

Dreams do not come True,

Without even some efforts Few;

One needs to Dream - Plan - Strive & Continue,

To enjoy success with overall Aerial View...

Let’s Create an Experience !

It all Begins with the Brain,
Capturing all around before chewing a Grain;
The Face, the Fragrance, the Sound, the Touch,
Great is the creation of God, a Human with a mechanism Such…

The more we Capture, the more we Grow,
The tougher the Rapids, the faster we Row;
The more we See, the more we Be,
Each droplet Adds Much to this expanse of Sea…

The Heat, the Warmth, the Cool, the Chill,
The Anger, the Love, the Experience, the Thrill;
Each has In Us a Role to Play,
Without it we are Nothing more than a Structure of Clay…

In the early days before we Speak,
Our capturing is believed to be flagging over the Peak;
As do the days pass Overtime,
We tend to ignore the nature’s Rhyme…

We tend to settle within the same four Walls,
We stick to be with the same – tumbling over True & False;
We Change our focus – Ignoring the Beyond,
We get accustomed to swim in the same little Pond…

Let’s realize this Inertia & Stagnation,
And push ourselves towards Salvation;
For the Growth remains with the ones who Crave,
Not with the ones standing still - even though Brave…

Let’s die to capture beyond our Sight,
Let’s dream beyond we always Might;
Let’s travel beyond the peaks we See,
Let’s continue to Create Experiences –
to Unleash our Limits of – What More Can We Be!

Let’s speak to people we never Thought of,
Let’s feel the pain we never Dreamt of;
Let’s watch the truth we could have never ever Seen,
Let’s continue to Create Experiences –
before asks our last Sigh - What More Could have I Been!

Are we #Connected?

On a Day we Accomplish – a much awaited Dream,
On a Day we Party hard – not hearing our own Scream;
On a Day we Need someone – to just hold our Hand,
On a Day we wait on the Shore – washing away gets the Sand…

Do we crave for Love or for the Abundant Likes,
Do we Adore people only with Tattoos & Spikes;
Do we know to Speak – if not how to Tweet,
Do we know to be Kind – if not to look Sweet…

On a Day she Accepts to Marry,
On a Day Together we see a movie Scary;
On a Day we miserably Fail,
On a Day we see a cute small Snail…

Do we capture the Moment – even without a Cam,
Do we look Around – or are busy clearing tablet’s RAM;
Do we crave for a Hug – or prefer going Offline under the Rug,
Do we taste the Coffee – or stare at the Selfie stuck on the Mug…

It’s Time we get off our Eyes – Out our Phone,
It’s Time we Laugh Now – than to later Moan;
It’s Time we Respect the Human – behind the Username,
It’s Time We Start Living – before running Out of Lives in this very #DigitalGame…

Wishing you a Digitally Enabling 2017...