The Midnight Crawl 🐯🚩

from thinking twice,

to enrolling thrice;

persuading few,

to the experience so new..

pushing through the crowd,

noisy, musical & loud;

was the local train ride,

with the scheduled time we could abide..

reaching the nearest station,

feeling like awesome vacation;

waiting for the colleagues to join,

no shops open to buy anything with a coin..

here came in a small cargo truck,

loading us over onto with good luck;

driving through the silent zig zag lanes,

with sleep pumping out of our veins..

we did reach Mahuli Village,

eager to capture some image;

lacing up with trek gear,

erasing the uncertain fear..

Welcome to Tansa Wildlife Sanctuary

we walked towards the Entry Gate,

ensuring to reach there by 12am not late;

clicking a photo for attendance & count,

with clear rules no discount..

testing our head lamps,

did warmup to avoid cramps;

begins our midnight stride,

with our eyes open & wide.. 

taking regular breathing breaks,

with equal ownership & stakes;

climbing through uphill,

craving for some breeze & chill..

conversations started - stories begun,

from star gazing, astronomy, to the Moon & the Sun;

strangers felt like childhood friends,

climbed together uphill, slopes & bends..

reaching the ancient caves at morning four,

in deep sweat & pain down to the core;

did we all choose to rest on the soil,

but few skipped the sleep & kept the water to boil..

never in my life yet did I start my day with pasta,

@ 6am this was served to us as piping hot nashta (breakfast);

with green sprouts to share & care,

accompanied the monkeys to eat & stare..

heading to scale & measure,

to also find the treasure;

within & around Mahuli Fort,

attending through each temple & court..

scorching heat couldn't stop us so to say,

plucking & biting each jamun, karvanda, mango on the way;

finding a cave with chilled water,

time was almost One to a Quarter..

our friends setup a Cloud Kitchen with woodfire,

cooking meals tastier than our desire;

resting under the water cooled cave,

with the limited energy we could recharge & save..

here we start heading back through a steeper route,

up & awake enough - not skipping to taste any fruit;

photo clicks weren't enough to capture the charm,

the aura, the breeze, the peaceful calm..

walking downhill with some rhythm & trance,

magical was the nature around at every glance;

a dozen of lemons, water, sugar, jaljeera & ice,

could relieve our pain almost instantly so nice..

eating everything found in our bag,

crossing each victory flag;

near were we to exit this paradise,

what next? asked a pro trekker so wise..

the pain the missing rain,

the gain the steep lane;

made us feel like never before,

without which we never could discover our core..

here we are Tuning in for More..

Customer Experience - Do we really Care?

Do we Remember…
The moment we were offered a tissue,
     Before that hanging ice-cream at the edge dripped;
The moment we realized - having stepped on to a wet floor,
     After that missing signage - we painfully slipped;
The moment our electrical switch tripped,
     Before we could have got electrified (Oops! Electrocuted) @ 220V;
The moment busy with shopping – all of a sudden our wallet got ripped,
     After we missed the disclaimer reading “The Store is not responsible for…”

We were served with water at the restaurant,
     Before we bit on spice;
At times we bought an expensive movie ticket,
     Soon realizing on our feet were dancing - a cute couple of mice;
We were escorted to the exotic blue lagoon hotel suite,
     Before handing over the keys;
At times we pleaded our banker - for a rectification & refund,
     Soon realizing - we almost begged on our knees…

What If, just before slipping off, we were offered a hand…
What If, not as a “Store”, as a Human - we were helped with the CCTV and…
What If, an expensive movie ticket, wouldn’t just have a movie to offer…
What If, we were heard respectfully, no matter we walked up to the bank or were driven by a car with chauffeur…

Let’s offer an Experience - We ourselves do Deserve,

Apart from Leading Sales - There is Much on Ground to Preserve;

Let’s earn Customers rather than Snatching,

Indeed, Experience has a Magnetic Charm - missing in the Data - Algorithm Matching…

Customer Experience - Work in Progress!

Who is a Customer? 

The one who Pays,
Is aware of our Good & Bad
But seldom Says
Believes in our Product / Service
Lends us Opportunity in many Ways
Given the much Deserved Attention
For Decades with us Stays...

What is an Experience?
Is what gets Registered in Minds
Maybe Good Bad Neutral across Scales
Is what Pulls Off or Binds
Can be Created, Modified but Never Deleted
Either Real or Fake it Auto Finds...

Quite a Bunch of our time @ work revolves around:
What we Do
How we Do
& How Do we Continue...

Few Smarter Think of What is that We Can Change in:
What we Do
How we Do
& How Do we Continue...

"Quite Rare" Think of Does the Customer Love:
What we Do
How we Do
& How Do we plan to Continue...

Are We Among the "Quite Rare"?
Am eager to see you Share ☑️

Let’s Create an Experience !

It all Begins with the Brain,
Capturing all around before chewing a Grain;
The Face, the Fragrance, the Sound, the Touch,
Great is the creation of God, a Human with a mechanism Such…

The more we Capture, the more we Grow,
The tougher the Rapids, the faster we Row;
The more we See, the more we Be,
Each droplet Adds Much to this expanse of Sea…

The Heat, the Warmth, the Cool, the Chill,
The Anger, the Love, the Experience, the Thrill;
Each has In Us a Role to Play,
Without it we are Nothing more than a Structure of Clay…

In the early days before we Speak,
Our capturing is believed to be flagging over the Peak;
As do the days pass Overtime,
We tend to ignore the nature’s Rhyme…

We tend to settle within the same four Walls,
We stick to be with the same – tumbling over True & False;
We Change our focus – Ignoring the Beyond,
We get accustomed to swim in the same little Pond…

Let’s realize this Inertia & Stagnation,
And push ourselves towards Salvation;
For the Growth remains with the ones who Crave,
Not with the ones standing still - even though Brave…

Let’s die to capture beyond our Sight,
Let’s dream beyond we always Might;
Let’s travel beyond the peaks we See,
Let’s continue to Create Experiences –
to Unleash our Limits of – What More Can We Be!

Let’s speak to people we never Thought of,
Let’s feel the pain we never Dreamt of;
Let’s watch the truth we could have never ever Seen,
Let’s continue to Create Experiences –
before asks our last Sigh - What More Could have I Been!

Let’s Be Positive !

Being Positive – Is a dream for Many,
Quite more than a Penny;
Can never be attained by – drowning in a glass of Feni,
Neither can be borrowed from a close friend Any…

It is a Way of Life,
With or without having a Gf or Wife;
Which makes us see through the glasses Tainted,
Enables us to see even a cracked wall – as delicately Painted…

It is like an elevated Line of Metro,
Railing above the traffic & gazing Retro;
Untouched by the rushing – hawking Street,
Making you reach on time – for that very special Treat…

It is like a glimpse of Light,
When nothing is seen On-site;
Which makes you avoid the wrong from Right,
Which brushes off the dark – smudging each patch as White…

It is like that grain of Wheat,
Which you crush & Beat;
After it reaches you surviving the scorching Heat,
Still nourishes you within each bite you Eat…

Let’s recognize the value of thoughts so Wise,
Let’s refine it off the scatter & Flies;
Let’s think about the sun – hiding behind the blanket of Cloud,
Let’s hear our conscience – while we stand among the people so Loud…

The Way we Think,
Determines whether we Float or Sink;
The Way we See,
Determines What will we Be !

We Should !
We Need To !
We Will !
We Want To – Change ! – Let’s Be Positive !

Mind It ... !

Diamonds lying in your pocket,
Property filed in your docket;
Now you may see thieves all around,
Oh ! You might even feel afraid, within this huge walled compound...

The one who steals,
Sees cops everywhere;
The one who is guilty,
Gets conscious of every stare...

The modern royal prince,
Sees a slave in each man;
The one being a pauper says,
There's nothing what he can...

A student questions the world across,
A teacher teaches each one;
A wealthy becomes so averse to loss,
A struggler loses out all the fun...

An employee rated high,
Feels on top of the seventh sky;
An employee rated low,
Loses all his cheerful glow...

A human in pain,
Feels there's nothing left to gain;
A human with a smile,
Feels awaited all the while...

A suffering with a man,
Holds him back from what he can;
A medal around his neck,
Makes him cheer so loud on the deck...

We fear what we see as tough,
We jump into the shallow seen pool;
We fear the path which seems to be rough,
We jump off a high wall, just to bunk our school...

We fear the dark forest within a dense night,
We enjoy the same in Sun;
The leopards & the tigers are the same both time,
Think ! It might prove to be quite some fun...

Let's now question what we learn:

We think - What we see ?
OR We see - What we think ?